HP DesignJet T830 Code 0042-0117

Error Code 0042-0117 means the printer is unable to move Carriage Assembly.

Possible causes
Trailing Cables, Carriage Board, Carriage Motor, Carriage Belt, Encoder Strip

An on-site diagnosis will be required, but in many cases this will turn out to be the Carriage Belt, and it will need to be replaced.

HP 24″ Belt CQ890-67112 (Old part code CQ890-67059 is no longer supplied. Please order the replacement CQ890-67112)
HP 36″ Belt F9A30-67068 (Old part code CQ893-67016 is no longer supplied. Please order the replacement, F9A30-67068)

You can buy this genuine HP part from Rightparts and use your own engineer, or we can provide and engineer and replace it on-site for you. Please email for a quotation.

Logging calls.
1. Complete our plotter repair on-line booking form
2. Telephone on 01256 895955
3. Send an e-mail to sales@the-it-zone.co.uk

Call 01256 895955 for a fast efficient service and competitive rates.